Consumer Policy

Electricity is essential for all customers, it’s important to your health and wellbeing.

This is a brief of our customer care commitment:

Our Consumer Care Policy applies to our residential customers.

We promise to do our best to keep you safe and help you manage your energy costs. It also includes other commitments to you, like:

  • Working to understand your situation so that we can help meet your needs
  • Communicating with mutual respect and care
  • Working with you collaboratively and constructively to solve challenges
  • communicating with you in a timely and clear way
  • Giving you every opportunity to choose the most cost effective plan
  • Working with you to resolve payment difficulties as early as possible
  • Working with you to try to keep your electricity connected if you’re having trouble paying your bills.

Power Edge Consumer Care Policy is available Here
If you have any questions or concerns about the policy, please contact our team.

Some helpful links for you: